If you are needing to cancel your appointment please ensure you notify us 48 hoursbefore via whatsapp, email or call the salon on 020 3770 9366. Cancelling within 48 hours will incur a 100% charge of the appointment this is to be settled before you book your next appointment.

Please note: our prices are based on a maximum 4-6 week visit. Visits beyond this time may result in an extra charge due to the condition of the coat.

Your pooch’s comfort is our command. If a coat is matted, our groomers will always choose the gentlest and safest route for your dog. While small tangles can sometimes be worked through, severe matting can be painful and may require the coat to be clipped short. This may affect the final style. Matted coats often need extra time, care, and handling, so an additional charge may apply. In some cases, this can only be confirmed once the groom has begun. If your dog becomes uncomfortable or distressed, we may stop the groom early for their wellbeing. We also kindly ask owners to keep up with brushing and regular appointments between visits, as heavily matted coats cannot always be styled as requested.

If you have paid a deposit for your appointment and you cancel / reschedule within 48 hours / do not show up we do not offer refunds this will go towards your fee to be paid.